VIP Merchandise Updates IIUpdated 22 days ago

Snagged a VIP package? That’s a headliner move 🎶

Your VIP experience includes some seriously exclusive merch — from curated bundles to special, tour-only pieces made just for fans in the front row (that’s you).

While your merch was originally planned for on-site pickup, for one reason or another — your items will now be shipped directly to you. This way, you can stay fully in the moment during your VIP experience and enjoy the show, with your merch arriving safely at your door after the final encore. 🎶

Here’s the drop:
After your VIP event wraps, you’ll get an email within about 72 hours with a link and code to claim your merch. Keep an eye out for a message from [email protected] — that’s your backstage pass to your items. (No code = no merch 🎁)

Please note that it may take several weeks for you to receive your merchandise. 

Now, let’s set the stage 🎵
The following tour dates will have merch shipped instead of on-site pickup:

Cypress Hill 4.18

• The merchandise included in the VIP Packages is currently being prepped to ship. Please be sure you redeemed your merchandise by following the instructions emailed to the original purchaser.

Goldie Boutilier 1.20

• The merchandise included in the VIP Package has shipped. Please be sure you redeemed your merchandise by following the instructions emailed to the original purchaser.
• We’re actively sending reminders with instructions on how to redeem your merchandise. Please be sure to check your spam or junk folder as well, in case the messages were filtered there.

Inzo 03.28

• The merchandise included in the VIP Packages is currently in the process of being signed by the artist.  Please allow several weeks for shipment. Please be sure you redeemed your merchandise by following the instructions emailed to the original purchaser.

Lights 2.18

• The merchandise included in the VIP Package has shipped. Please be sure you redeemed your merchandise by following the instructions emailed to the original purchaser.
• We’re actively sending reminders with instructions on how to redeem your merchandise. Please be sure to check your spam or junk folder as well, in case the messages were filtered there.

Monaleo 2.23, 2.25, 2.26, 3.1

• The merchandise included in the VIP Packages is currently shipping. Please be sure you redeemed your merchandise by following the instructions emailed to the original purchaser.
• We’re actively sending reminders with instructions on how to redeem your merchandise. Please be sure to check your spam or junk folder as well, in case the messages were filtered there.

Nick Carter 2.06

• The merchandise included in the VIP Package has shipped. Please be sure you redeemed your merchandise by following the instructions emailed to the original purchaser.
• We’re actively sending reminders with instructions on how to redeem your merchandise. Please be sure to check your spam or junk folder as well, in case the messages were filtered there.

Our Lady Peace 3.5 to 3.29

• The merchandise included in the VIP Packages has shipped. Please be sure you redeemed your merchandise by following the instructions emailed to the original purchaser.
• We’re actively sending reminders with instructions on how to redeem your merchandise. Please be sure to check your spam or junk folder as well, in case the messages were filtered there.

Sebastian Bach 03.24, 03.25, & 3.27

• The merchandise included in the VIP Packages hasn’t shipped yet as we’re currently awaiting the items. Please be sure you redeemed your merchandise by following the instructions emailed to the original purchaser.

Steve Aoki Toronto 2.15

• The VIP laminate included in the VIP package has shipped. Please be sure you redeemed your merchandise by following the instructions emailed to the original purchaser.
• If you did not receive your merchandise bundle at the show, it will be shipped with your laminate.
• We’re actively sending reminders with instructions on how to redeem your merchandise. Please be sure to check your spam or junk folder as well, in case the messages were filtered there.

WWE RAW 1.26.26 Toronto

• The merchandise included in the VIP Package has shipped. Please be sure you redeemed your merchandise by following the instructions emailed to the original purchaser.
• We’re actively sending reminders with instructions on how to redeem your merchandise. Please be sure to check your spam or junk folder as well, in case the messages were filtered there.

If your package is shipped after your show, it is sent to the address you input when redeeming your merchandise. If your merchandise is shipped to an outdated address, we can not guarantee a reshipment.

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