VIP Merchandise RedemptionUpdated 2 months ago
Most of our VIP packages include an exclusive merchandise item or bundle. There are two ways to receive your merchandise; either at the VIP event or after your show date. You will be notified of the method when you receive your VIP check-in email. Please note that delivery methods are subject to change.
If your merchandise is being shipped after the show you may have received a code and link in your check-in email OR a separate email after your event with a link to redeem your merchandise. The code/link or just link is to be used to redeem the VIP merchandise that is included in your package.
Please note that it may take several weeks for you to receive your merchandise.
If you are having issues redeeming your code, the following FAQs will be helpful.
1. I received an email but the code was not listed. How do I find my code?
If you are trying to view your code on your cell phone it will not be visible. Unfortunately, at this time codes are only visible via a computer. The code is also unique to the email address associated with the purchase so if you are not the original purchaser and the email is forwarded to you, you will not be able to view the code. If you are having issues viewing your code please reach out to us for assistance.
2. I have my code but it does not work. What should I do?
Codes are case-sensitive so be sure you are copying and pasting the code in the box during checkout. They are also specific to the email address they were sent to so be sure that the correct email is being inputted as well.
3. I'm using my phone and have entered all the details and the code is not working. What do I do?
If you are using your phone, your phone number will be automatically entered in the email/phone number section. Be sure you change that to your email address and the code should work.
4. I've gone through the redemption process and it is asking me to pay.
Your VIP merchandise is included in your original purchase so you should not have to pay an additional fee. If you are seeing that payment is required it is more than likely because you are not using the email address that is associated with your unique code. Please make sure that the email you used to purchase your VIP package is listed in the contact information box and that you have entered the code sent to you in the discount box. If you are still seeing payment required after following those steps, please reach out to us.
A step-by-step guide on how to redeem the code can be found below:
To redeem your VIP merchandise if just a link was provided in your email:
1. Click on the link provided to you in the email we sent*
2. If you received an email that says to leave us a note in your shopping cart go ahead and do that. If your link is QTY-specific, you can skip this step.
3. Enter your contact and shipping information
4. Make sure you are using the email address used to purchase the VIP package**
5. Click on "Complete Order" and you're all set!
*The link may be specific to the number of packages you purchased or we may ask you to leave us a note specifying how many packages you purchased. Please read the redemption email we sent you very carefully and be sure to follow all the steps to ensure you receive the correct amount of merchandise.
**If you redeem your merchandise using an email address other than what was used to make the VIP purchase your redemption order will automatically be canceled.