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VIP MerchandiseUpdated 2 days ago

Most of our VIP packages include an exclusive merchandise item or bundle. There are two ways to receive your merchandise; either at the VIP event or after your show date. You will be notified of the method when you receive your VIP check-in email. Please note that delivery methods are subject to change.

The following tours are currently shipping/will ship merchandise:

Crosses

  • The poster that is included in the VIP packages for this tour is being prepped to ship. You will receive an email with live tracking information when your item(s) ship.*
  • The laminate that was included in the VIP packages was not available for pick-up at the 02.07 and 02.09.24 event dates. This item will be shipped with the rest of the merchandise. For all other tour dates, you should have picked up your laminate and lanyard at the show.

*Posters are scheduled to be shipped the week of March 25th, 2024.

Cypress Hill - U.K. Tour 2023

  • Exclusive Merchandise included in the VIP packages that were not available for pick up at show dates 12/05 - 12/12/23 has been shipped by our U.K. distributor. If you did not receive your merchandise please reach out to our team using the link at the bottom of the page.*

*Please note that the poster and laminate should have been picked up at the show. We are shipping the VIP merch packages only.

Lamb of God

  • The Exclusive Merchandise that is included in the VIP packages has shipped for all event dates. You should have received an email with live tracking information*.
    • The laminate and lanyard that were included in the VIP packages were not available for pick-up at the 02.03 and 02.05.24 event dates and were included in the outgoing shipments. For all other tour dates, you should have picked up your laminate and lanyard at the show.

*If your shipping address is outside the U.S. you will not receive an email with tracking information. Please reach out to our team using the link at the bottom of the page to receive your tracking number.

Matchbox Twenty - Slow Dream Tour 2023

  • All merchandise for this tour has been shipped.

The submission window for personalized plaques is closed. If you purchased a Side Stage VIP and did not receive your personalized plaque please reach out to us so we can assist.

Matchbox Twenty - Slow Dream Tour 2024

  • The VIP merchandise included in the VIP package for the Photo Opportunity Experience has shipped. You should have received an email with tracking information.*
  • The VIP merchandise included in the VIP package for the Premium Ticket Bundle is being prepped to ship. You should receive an email with tracking information from Australia Post when your items ship.

*We are working with our AUS distributor to receive tracking information so we can assist with any issues.

Ms. Lauryn Hill and The Fugees

  • We are waiting for the framed photo that was included in the VIP package to arrive at our distribution center. The remaining merchandise included in the VIP package is still in the pre-production phase. You will receive an email with live tracking information when your items ship.

Peso Pluma - Madrid and Barcelona 

  • The VIP merchandise included in the VIP packages has been shipped for these event dates. 
    • We have received the autographed posters that were included in the VIP packages at our distribution center in California, U.S. We are working to ship them out to purchasers.

Plain White T's

  • The poster that is included in the VIP packages has shipped for all event dates. You should have received an email with live tracking information.*
    • There was an issue with deliverability for the laminates and lanyards that were included in the VIP packages. If you attended any of the dates from 1.23.24 - 2.01.24, your laminate and lanyard was shipped with your poster. For all other tour dates, you should have picked up your laminate and lanyard at the show.

*If your shipping address is international (non-U.S.) you will not receive a tracking email. Please reach out to our customer success team if you would like your tracking number.


Rob Thomas - SWA

  • The poster that is included in the VIP packages for this tour has been shipped. You should have received an email with live tracking information.*

*If your shipping address is international (non-U.S.) you will not receive a tracking email. Please reach out to our customer success team if you would like your tracking number.


If your package is shipped after your show it is sent to the address associated with your purchase. We ask that if you need your address updated please fill out the form here. If your merchandise is shipped to an outdated address we cannot guarantee a reshipment.


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