Payment Methods & Updating Information In Your AccountUpdated 4 months ago
Which payment methods do you accept for recurring payments?
Please note that for now, we are only able to accept debit and credit cards (Visa and Mastercard only) as payment for ALFC subscriptions. This includes gift cards with the logo of a major credit card as well.
How do I update my payment information in the fan club community?
To update your payment information, please follow these steps:
- Log in to your fan club account.
- Click on your profile (name) that is in the upper right hand corner and select the Edit Profile tab under account settings.
- Click on Billing and then the Payment Methods tab.
- Make the changes that you want to make.
- Click Save.
Update Your Payment Information
How do I update my email information in the fan club community?
Please follow these steps to update your email address for your fan club membership:
- Log into your account
- Click on your profile (name) in the upper right-hand corner and select the edit profile tab
- Click on authentication and then enter your new email address in the "email" box
- Insert your current password in the "current password" box
- Save the changes
- A pop-up will appear at the bottom of the screen notifying you that a confirmation email has been sent to the new address.
- You must confirm the update by clicking the link in that email or the update will not take effect.
Update Your Email Address Video
My membership canceled because my payment method was not accepted. I have since updated my payment method. How do I get my membership reactivated?
There is no way for our team to force a payment if your membership has canceled due to a failed payment. You will need to renew your membership manually. Please follow the steps below:
- Go to the fan club JOIN page here.
- Select the option ALREADY HAVE AN ACCOUNT? SIGN IN.
- Please do not re-enter all of your information on this page. It will not let you renew this way.
- Use the SIGN IN page that you just selected to log in.
- You should be taken to a paywall.
- Enter your payment information.
Your membership should now be reactivated.