# please-co

> Public Help Center articles for please-co.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Who We Are](https://help.please.co/en-US/who-we-are-214365.md): We are a collective of software engineers, record industry professionals, event managers, graphic designers, support specialists, guitar players, drummers, vinyl collectors, pizza enthusiasts, and music nerds. Together we’ve built a beautiful beast c
- [Why Are You Contacting Me?](https://help.please.co/en-US/why-are-you-contacting-me-90886.md): Our company sells VIP Music Experiences, Fan-Club Memberships, and Artist Merchandise. If we contact you via email or text it is because you purchased something directly from us or you purchased something we service through a 3rd party. If you purcha
- [What Did I order From Please.co?](https://help.please.co/en-US/what-did-i-order-from-pleaseco-68933.md): We sell VIP Music Experiences, Fan-Club Memberships, and Artist Merchandise. If you placed an order with a music artist we work with, the charge on your card will say Please.co. A pending charge may occur when payment details cannot be verified. This
- [Contacting Our Customer Success Team](https://help.please.co/en-US/contacting-our-customer-success-team-438765.md): We're here to help. Q: How do I get in contact with someone from your company if I have questions regarding my order or a potential purchase?. A: Our Customer Success team is available Monday through Friday from 7:00 am PST to 5:00pm PST. You can ema
- [Contacting Our Clients](https://help.please.co/en-US/contacting-our-clients-204402.md): Answers to common questions we get regarding our clients. Q: How do I get in contact with one of your clients?. A: Unfortunately, we aren't able to help you with this type of request because we are not permitted to publish or share the personal conta
- [Guest Code Of Conduct](https://help.please.co/en-US/guest-code-of-conduct-387864.md): Here at Please & Thank You, we know that if you are reaching out to us, it’s more than likely something has not gone as planned. Whether it was for an experience that was not what you were expecting or missing merchandise, our Customer Success team i
- [Errors On Our Site/Newsletter Concerns](https://help.please.co/en-US/errors-on-our-sitenewsletter-concerns-392729.md): We manage a collective of websites and communication for our clients. There is a possibility that you will see an incorrect tour date or spelling error on one of our sites. We always appreciate the heads up so please reach out to our customer success
- [VIP Check-In Times](https://help.please.co/en-US/vip-check-in-times-107730.md): If you purchased a VIP package that includes a Q&A, soundcheck, photo op, or side stage experience, the VIP portion of your event will take place before or after the show. We send an email to the original purchaser with all the details needed to part
- [VIP Merchandise Updates](https://help.please.co/en-US/vip-merchandise-updates-120044.md): Got yourself a VIP package? Sweet move. Most of our VIP deals come with some killer exclusive merch — whether it’s a badass bundle or a one-of-a-kind item. Here’s the deal: You’ll score your VIP merch one of two ways — either at the VIP event or afte
- [VIP Merchandise Redemption](https://help.please.co/en-US/vip-merchandise-redemption-982011.md): Most of our VIP packages include an exclusive merchandise item or bundle. There are two ways to receive your merchandise; either at the VIP event or after your show date. You will be notified of the method when you receive your VIP check-in email. Pl
- [VIP Photos](https://help.please.co/en-US/vip-photos-120045.md): If you purchased a VIP package that includes a photo there are two methods we will use to fulfill this part of the package. Your VIP check-in email will detail whether your photo will be taken on your phone or by the on-tour photographer. If your pho
- [VIP FAQs](https://help.please.co/en-US/vip-faqs-277992.md): Our most frequently asked questions are below:. Please note, that information on FAQs is subject to change. What is the difference between a VIP Package and a VIP upgrade?. *Upgrades sold on our site specify if you need a concert ticket or not. I alr
- [VIP Merchandise Updates II](https://help.please.co/en-US/vip-merchandise-updates-ii-5585951.md): Snagged a VIP package? That’s a headliner move 🎶. Your VIP experience includes some seriously exclusive merch — from curated bundles to special, tour-only pieces made just for fans in the front row (that’s you). While your merch was originally plann
- [How To Return or Exchange An Item](https://help.please.co/en-US/how-to-return-or-exchange-an-item-179447.md): Returns. Damaged, Missing, or Incorrect Items. If you receive a different item than what you ordered or if an item you ordered is missing or damaged, please contact us immediately. Damaged, missing or incorrect items reported after 15 days of deliver
- [Artist's Stores FAQs](https://help.please.co/en-US/artists-stores-faqs-392343.md): If you purchased an item or are thinking about purchasing an item in one of the artist's stores that we manage the frequently asked questions below may be helpful. 1. How long does it take for my order to ship?. 2. I would like to add to the order th
- [Email from Please & Thank You](https://help.please.co/en-US/email-from-please-&-thank-you-114123.md): Hello! If you registered on the AEW Heels Community you will occasionally receive emails from us regarding your trial ending, subscription renewal, etc. Since we manage this community, these are legitimate emails regarding your account. More details
- [Canceling or Deactivating a Heels Fan-Club Subscription](https://help.please.co/en-US/canceling-or-deactivating-a-heels-fan-club-subscription-399114.md): If you are a paid member of the fan club, you can cancel your subscription within your account at any time. To do so, log in, click on your name, and scroll down to “member billing.”. Then, click the three dots across from your subscription and s
- [Payment Methods & Updating Information In Your Account](https://help.please.co/en-US/payment-methods-and-updating-information-in-your-account-399125.md): Which payment methods do you accept for recurring payments?. Please note that for now, we are only able to accept debit and credit cards (Visa and Mastercard only) as payment for AEW Heels subscriptions. This includes gift cards with the logo of a ma
- [Renewing A Heels Membership](https://help.please.co/en-US/renewing-a-heels-membership-442017.md): You can view the card you have on file, the renewal date, and subscription type. There is no easy way to renew your membership before the renewal date. Make sure your payment details are up to date so there are no issues when the system runs your car
- [Payment Methods & Updating Information In Your Account](https://help.please.co/en-US/payment-methods-and-updating-information-in-your-account-109817.md): Which payment methods do you accept for recurring payments?. We accept Visa, Mastercard, American Express, and Discover as payment methods for ALFC memberships. How do I update my payment information in the fan club community?
- [Subscription Type Changes](https://help.please.co/en-US/subscription-type-changes-109816.md): How do I switch from monthly to yearly billing?. If you are currently paying for a membership you can change your subscription type in your account: 1. Click on your profile icon on the top-right and select Member billing2. The "Subscriptions" tab w
- [Canceling or Deactivating Your ALFC Subscription](https://help.please.co/en-US/canceling-or-deactivating-your-alfc-subscription-224241.md): If you are a paid member of the ALFC fan club, you can cancel your subscription within your account at any time. To do so, log in, click on your name, and scroll down to “Edit Profile.”. Once you are in your profile, select the "Billing" header tab.
- [Renewing An ALFC Membership](https://help.please.co/en-US/renewing-an-alfc-membership-224258.md): You can view the card you have on file, the renewal date, and subscription type. There is no easy way to renew your membership before the renewal date. Make sure your payment details are up to date so there are no issues when the system runs your car
- [Notifications](https://help.please.co/en-US/notifications-109818.md): How do I update my notifications?. You choose how to be notified about activity on the site and whether or not you want to receive our weekly digest email. You can update your settings at any time here.
- [How to Post a Video](https://help.please.co/en-US/how-to-post-a-video-261990.md): Please see the steps below for posting a video within the community:. Please note that only MP4 videos can be embedded onto the site because they are small enough files to allow the site to load properly for all members. If you have a video that you
- [Reporting A Post Or Comment](https://help.please.co/en-US/reporting-a-post-or-comment-1017011.md): Our Community Guidelines are clearly laid out here ALFC RULES/FAQ. If you happen to come across a post or comment that you believe violates our Community Rules, it’s best not to comment or engage with the poster, but to instead report the comment or
- [Find A Posted Topic Or Fan Club Member](https://help.please.co/en-US/find-a-posted-topic-or-fan-club-member-1017014.md): There is a simple way to find something if it has already been posted about. All you need to do is type a word in the search bar at the top of the page. A list of topics that are already posted with that word in their title will appear. This can als
- [Switch View To Light or Dark Mode](https://help.please.co/en-US/switch-view-to-light-or-dark-mode-1017016.md): You can change your screen from a light background to a dark background or vice versa.Go to the top of the left hand menu and click for the drop down menu.Select the mode (in this example the screen was in dark mode and will be changed to light)
- [How To Edit, Delete, Or Bookmark A Comment Or Post](https://help.please.co/en-US/how-to-edit-delete-or-bookmark-a-comment-or-post-1017021.md): To edit, delete, or bookmark a post or comment, simply click on the three horizontal dots in the top right corner of the post or comment. This opens a menu giving you the option to delete or edit the post or comment if it is one that you have authore
- [How To Tag A Member In A Post](https://help.please.co/en-US/how-to-tag-a-member-in-a-post-1093821.md): If you want to ‘tag’ a member in a post, they will get a notification and/or email as long as they have their notifications set up in their account to receive these notifications. To tag a member in a post, simply include the "@" sign. Immediately af
- [Meet & Greet Photos](https://help.please.co/en-US/meet-&-greet-photos-67426.md): BSB Meet & Greet photos are posted here. Since the Boys' photographer uploads these from the road, it may take up to a week to see them on the site, and sometimes an album is posted in stages. We highly suggest you download and save your photo after
- [Payment Methods & Updating Information In Your Account](https://help.please.co/en-US/payment-methods-and-updating-information-in-your-account-224245.md): Which payment methods do you accept for recurring payments?. We accept Visa, Mastercard, American Express, and Discover as payment methods for ALFC memberships. How do I update my payment information in the fan club community?
- [Canceling or Deactivating a BSB Army Fan-Club Subscription](https://help.please.co/en-US/canceling-or-deactivating-a-bsb-army-fan-club-subscription-76528.md): If you are a paid member of the BSB Army fan club, you can cancel your subscription within your account at any time. To do so, log in, click on your name, and scroll down to “Edit Profile.”. Once you are in your profile, select the "Billing" header t
- [Renewing A Backstreet Army Membership](https://help.please.co/en-US/renewing-a-backstreet-army-membership-442027.md): You can view the card you have on file, the renewal date, and subscription type. There is no easy way to renew your membership before the renewal date. Make sure your payment details are up to date so there are no issues when the system runs your car
- [Backstreet Boys Residency At The Sphere - New Dates](https://help.please.co/en-US/backstreet-boys-residency-at-the-sphere---new-dates-1128106.md): On Sale Information For Tickets To The Show:. Vibee Concert & Hotel packages go on sale Thursday, August 14 at 5:00 AM Pacific at backstreetboys.vibee.com. More FAQs are listed on the BSB site here.
- [Updates On Pre-Ordered Vinyls In The mau5shop](https://help.please.co/en-US/updates-on-pre-ordered-vinyls-in-the-mau5shop-224260.md): This page will list updates on the pre-ordered vinyls available in the mau5shop. Estimated Shipping Dates:. retro5pective Vinyl Box Set. We received a number of the vinyls and have shipped the earliest orders first. We are waiting for the second ship
- [Etheridge Nation Fan Club Gift](https://help.please.co/en-US/etheridge-nation-fan-club-gift-385679.md): If you are a paid member of the Etheridge Nation fan club, you are entitled to an annual fan club membership gift, which includes a guitar pick. January 1 - June 31, 2026 it will be shipped by the end of July 2026. Your shipping address is collected
- [Canceling or Deactivating an Etheridge Nation Subscription](https://help.please.co/en-US/canceling-or-deactivating-an-etheridge-nation-subscription-209528.md): If you are a paid member of the Etherdige Nation fan club, you can cancel your subscription within your account at any time. To do so, log in, click on your name, and scroll down to “Edit Profile.”. Once you are in your profile, select the "Billing"
- [Payment Methods & Updating Information In Etheridge Nation](https://help.please.co/en-US/payment-methods-and-updating-information-in-etheridge-nation-209530.md): Which payment methods do you accept for recurring payments?. We accept Visa, Mastercard, American Express, and Discover as payment methods for Melissa Etheridge fan club memberships. How do I update my payment information in the fan club community?
- [Etheridge Nation Notifications](https://help.please.co/en-US/etheridge-nation-notifications-209531.md): How do I update my notifications?. You choose how to be notified about activity on the site and whether or not you want to receive our weekly digest email. You can update your settings at any time here.
- [Renewing an Etheridge Nation Membership](https://help.please.co/en-US/renewing-an-etheridge-nation-membership-442034.md): You can view the card you have on file, the renewal date, and subscription type. There is no easy way to renew your membership before the renewal date. Make sure your payment details are up to date so there are no issues when the system runs your car
- [Canceling or Deactivating a Nick Carter Fan-Club Subscription](https://help.please.co/en-US/canceling-or-deactivating-a-nick-carter-fan-club-subscription-302482.md): If you are a paid member of the fan club, you can cancel your subscription within your account at any time. To do so, log in, click on your name, and scroll down to “member billing.”. Then, click the three dots across from your subscription and s
- [Renewing A Nick Carter Fan Club Membership](https://help.please.co/en-US/renewing-a-nick-carter-fan-club-membership-302483.md): You can view the card you have on file, the renewal date, and subscription type. There is no easy way to renew your membership before the renewal date. Make sure your payment details are up to date so there are no issues when the system runs your car
- [Payment Methods & Updating Information In Your Account](https://help.please.co/en-US/payment-methods-and-updating-information-in-your-account-302481.md): Which payment methods do you accept for recurring payments?. We accept Visa, Mastercard, American Express, and Discover as payment methods for Nick Carter fan club memberships. How do I update my payment information in the fan club community?